Shipping policy

1. Overview

This Shipping Policy explains how orders placed through shopgossamerx.shop are processed and delivered.

We aim to provide customers with clear delivery information and a straightforward shipping experience.

For shipping enquiries:

Email: info@shopgossamerx.shop

2. Free Standard Shipping

All orders placed through shopgossamerx.shop qualify for free standard shipping.

There is no standard shipping charge added to eligible orders.

Customers will therefore normally see a standard delivery charge of £0.00 at checkout.

If any optional premium or alternative delivery method is offered in the future, its price and terms will be displayed before the customer completes the purchase.

3. Estimated Delivery Time

Our normal estimated standard delivery time is:

15–20 days from successful order confirmation.

This estimate includes ordinary order processing and transportation under normal operating conditions.

Customers should therefore generally expect their order to arrive within approximately 15–20 days after a successfully confirmed purchase.

4. Delivery Estimates

The 15–20 day delivery period is an estimate and not a guarantee of delivery on a specific date unless we expressly confirm a guaranteed delivery date.

Delivery may occasionally be affected by circumstances such as:

• Carrier delays;
• Severe weather;
• Transport disruption;
• Public holidays;
• High order volumes;
• Security checks;
• Incorrect delivery information;
• Local delivery restrictions;
• Customs processes where relevant; or
• Other circumstances outside our reasonable control.

We will not use estimated-delivery wording to remove any statutory rights available to customers.

5. Order Processing

After an order is successfully submitted, it may undergo:

• Payment verification;
• Fraud-prevention checks;
• Product allocation;
• Picking and packing;
• Shipping-label preparation; and
• Carrier handover.

Customers may receive order and shipping communications at the email address used during checkout.

6. Order Confirmation

Customers should review order-confirmation details promptly.

If you notice an error in:

• Your name;
• Delivery address;
• Product selection; or
• Other order information,

contact info@shopgossamerx.shop as soon as possible.

We will make reasonable efforts to correct an error before fulfilment.

However, changes cannot be guaranteed once an order has entered fulfilment or has been handed to the carrier.

7. Accurate Delivery Addresses

Customers are responsible for entering a complete and accurate delivery address.

The address should include all information reasonably necessary for successful delivery.

Failure to provide correct information may result in delays or return of the parcel.

Where a parcel is returned because of materially incorrect information supplied by the customer, we will contact the customer where reasonably possible to determine the appropriate next step.

Consumer rights that cannot legally be excluded remain unaffected.

8. Tracking

Where tracking is available, customers may receive tracking information after dispatch.

Tracking information may take time to become active after the carrier receives the shipment.

A temporary absence of a tracking update does not necessarily mean that the parcel has stopped moving.

9. Multiple Packages

An order containing multiple products may occasionally be shipped in more than one parcel.

Where this occurs:

• Parcels may arrive at different times;
• Separate tracking numbers may be issued; and
• The customer will not be charged additional standard shipping solely because the order is split into multiple parcels.

Standard shipping remains free.

10. Delivery Attempts

Carriers may:

• Deliver to the address;
• Leave delivery instructions;
• Attempt redelivery;
• Deliver to an authorised collection location; or
• Use another delivery method allowed by the relevant delivery service.

Customers should review carrier tracking information where available.

11. Delayed Orders

If your order has not arrived within the normal 15–20 day estimated delivery period, please contact:

info@shopgossamerx.shop

Include your order number and the email address used to place the order.

We will review the available fulfilment and tracking information and, where appropriate, investigate with the relevant carrier.

12. Statutory Delivery Rights

Our stated 15–20 day estimate does not override applicable UK consumer law.

UK distance-selling guidance requires traders to provide customers with delivery arrangements and information about how long goods will take to arrive.

Where applicable statutory rules give a customer the right to terminate a contract because goods have not been delivered within an agreed or legally required period, this Shipping Policy does not remove that right.

13. Lost Packages

If a parcel appears to be lost in transit, contact us.

We may investigate using:

• Carrier tracking;
• Shipping records;
• Delivery scans;
• Fulfilment records; and
• Information supplied by the customer.

If the parcel is confirmed or reasonably determined to have been lost before proper delivery, we will provide an appropriate remedy in accordance with applicable law.

14. Damaged Parcels

If a parcel arrives visibly damaged, customers should retain the packaging where reasonably possible and contact us promptly.

Please provide photographs showing:

• The external parcel;
• Shipping label;
• Internal packaging; and
• Damaged product.

This assists us in investigating the issue.

Failure to provide photographs does not automatically remove statutory rights where other evidence establishes a valid claim.

15. Incorrect Products

If you receive an item different from the item ordered, contact:

info@shopgossamerx.shop

We will review the order and arrange an appropriate remedy.

Customers will not be required to bear return costs for products incorrectly supplied by us where applicable law requires us to bear those costs.

16. Missing Items

If part of your order appears to be missing, first check whether:

• The order was shipped in separate parcels; or
• Multiple tracking numbers were issued.

If the item remains missing, contact us for assistance.

17. Delivered but Not Received

If tracking indicates “delivered” but you cannot locate the parcel:

1. Check the immediate delivery area;
2. Check with household members where appropriate;
3. Review any carrier delivery notice;
4. Check any safe place identified by the carrier; and
5. Contact us if the parcel remains missing.

We may investigate with the carrier.

Nothing in this section transfers delivery risk to a consumer earlier than permitted by law.

18. Refused and Unclaimed Parcels

If a customer refuses a parcel or does not collect it, the package may be returned.

Customers wishing to cancel should contact us rather than relying solely on refusal of delivery.

Returns and refunds will be handled in accordance with our Return and Refund Policy and applicable consumer law.

19. Address Changes

Address-change requests should be sent immediately to:

info@shopgossamerx.shop

If the order has already been dispatched, we may be unable to redirect it.

Customers should therefore carefully check delivery details before completing checkout.

20. Shipping During Busy Periods

During peak periods, such as holidays or major promotional events, carriers and fulfilment networks may experience higher volumes.

We will continue to make reasonable efforts to meet our stated delivery estimate.

If a significant delay occurs, customers retain all rights available under applicable law.

21. Contact Us

For shipping questions:

shopgossamerx.shop
Email: info@shopgossamerx.shop

Standard Shipping Cost: Free on all orders
Estimated Delivery Time: 15–20 days