Terms of service

1. Introduction

Welcome to shopgossamerx.shop.

These Terms of Service govern your use of shopgossamerx.shop and purchases made through our online store.

Throughout these Terms, “we”, “us” and “our” refer to shopgossamerx.shop.

By accessing our website or placing an order, you agree to these Terms to the extent permitted by applicable law.

Nothing in these Terms excludes or limits statutory consumer rights that cannot legally be excluded or limited.

2. Online Store

Our website is operated as an online retail store using Shopify ecommerce technology.

We may update, modify, suspend or discontinue particular website functions where reasonably necessary.

Temporary interruptions may occur because of maintenance, security issues, technical failures or circumstances outside our reasonable control.

3. Eligibility

By placing an order, you confirm that you have legal capacity to enter into the transaction.

If you are under 18, you should use the store only with the involvement and permission of a parent or legal guardian where required.

4. Product Information

We make reasonable efforts to display product information accurately.

Product photographs are intended to represent products as closely as reasonably possible. Actual colours may vary slightly because of differences in screens, lighting or photography.

Measurements may also vary slightly where products are manufactured within normal tolerances.

Nothing in this section affects rights relating to goods that are materially misdescribed or fail to meet statutory requirements.

5. Availability

All products are subject to availability.

Adding an item to a basket does not reserve it.

In exceptional circumstances, a product may become unavailable after an order is submitted.

If we cannot fulfil an order, we may cancel the affected item and provide an appropriate refund.

6. Prices

Prices are displayed on the website and may be changed before an order is placed.

A price change will not normally affect an order that has already been accepted, except where permitted by law or where there is an obvious pricing error.

Applicable taxes and compulsory charges will be handled as required by law.

7. Obvious Errors

We reserve the right to correct genuine typographical, technical or pricing errors.

If an obvious error materially affects an order before acceptance or fulfilment, we may contact the customer and offer the opportunity to proceed at the correct price or cancel the affected order.

We will not use this provision to avoid legitimate confirmed transactions arbitrarily.

8. Placing an Order

When you place an order, you are offering to purchase the selected products on these Terms.

Submitting an order does not necessarily mean that it has been accepted.

We may send automated acknowledgement showing that the order has been received.

A contract is formed according to the checkout and order-confirmation process, subject to applicable law.

9. Refusal or Cancellation of Orders

We may refuse or cancel an order where reasonably necessary, including where:

• A product is unavailable;
• Payment cannot be authorised;
• Fraud or unauthorised activity is reasonably suspected;
• Shipping information is materially incomplete;
• There is an obvious pricing or technical error;
• The transaction violates law; or
• The order violates these Terms.

If payment has already been collected for an order that we validly cancel, the applicable amount will be refunded.

10. Payment

Customers must provide current and accurate payment information.

Payment processing may be performed by third-party payment providers.

We do not guarantee that every payment method will be available at all times.

We may take reasonable steps to verify transactions and prevent fraud.

11. Shipping

Standard shipping is free on all orders placed through shopgossamerx.shop.

Our normal estimated delivery period is 15–20 days from successful order confirmation.

Delivery estimates are not intended to remove statutory delivery rights.

Please review our Shipping Policy for further details.

12. Delivery Information

Customers are responsible for providing accurate and complete delivery information.

Where an address error is discovered, contact info@shopgossamerx.shop as soon as possible.

We cannot guarantee that an address can be changed after fulfilment has begun.

Nothing in this section removes our obligations where goods have not been properly delivered to the customer under applicable law.

13. Risk and Ownership

Risk in goods will transfer in accordance with applicable consumer law.

We will not treat the customer as bearing risks that the law requires the trader to bear before proper delivery.

14. Returns and Cancellations

Returns, cancellations and refunds are governed by our Return and Refund Policy and applicable consumer law.

UK consumers purchasing eligible goods online generally have statutory cancellation rights for distance contracts.

Our policies do not reduce statutory rights relating to faulty, misdescribed or non-conforming products.

15. Customer Accounts

Where customer accounts are available, users are responsible for keeping login credentials confidential.

You should notify us if you reasonably believe an account has been compromised.

We may suspend an account where reasonably necessary for security, fraud prevention or enforcement of these Terms.

16. Acceptable Use

You must not use the website:

• For unlawful activity;
• To commit fraud;
• To impersonate another person;
• To distribute malicious software;
• To interfere with website security;
• To obtain unauthorised access to systems or accounts;
• To scrape or extract website content in violation of applicable law;
• To infringe intellectual-property rights; or
• To disrupt the service provided to other users.

17. Intellectual Property

Unless otherwise stated, website content owned by or licensed to shopgossamerx.shop, including original text, graphics, logos, layouts and website materials, is protected by applicable intellectual-property law.

Use of the website does not transfer ownership of those rights.

Customers may use the website for lawful personal shopping purposes.

18. Reviews and User Content

Where customers are permitted to submit reviews, comments or other content, they must not knowingly submit:

• False or misleading content;
• Illegal material;
• Defamatory content;
• Malicious code;
• Material infringing third-party rights; or
• Content designed to deceive other customers.

We may moderate or remove content where reasonably necessary and permitted by law.

19. Third-Party Services

Our website may use third-party services for payment processing, shipping, analytics, marketing, customer support or other operational purposes.

Independent third parties may have their own terms and privacy policies.

We are not responsible for independent third-party conduct to the extent liability may lawfully be excluded, but this does not remove our responsibilities as the seller under applicable consumer law.

20. Third-Party Links

Links to third-party websites may be provided for convenience.

A link does not necessarily mean we endorse every statement, product or service offered by that third party.

Customers should review relevant third-party terms before using external services.

21. Liability

Nothing in these Terms excludes or limits liability where exclusion or limitation would be unlawful.

In particular, nothing is intended to exclude liability for:

• Fraud or fraudulent misrepresentation;
• Death or personal injury caused by negligence where liability cannot lawfully be excluded; or
• Breach of statutory consumer rights that cannot legally be excluded.

For consumers, we are responsible for foreseeable loss and damage caused by our breach of contract or failure to use reasonable care and skill to the extent required by law.

We are not responsible for losses that are not legally attributable to our breach.

22. Events Outside Reasonable Control

We are not responsible for delays caused entirely by events outside our reasonable control where the law permits.

Examples may include severe weather, major transport disruption, carrier emergencies, natural disasters, governmental restrictions, widespread network failures or other extraordinary events.

We will take reasonable steps to minimise disruption.

Statutory rights arising from significant delivery delays remain unaffected.

23. Privacy

Use of personal information is governed by our Privacy Policy.

24. Changes to These Terms

We may update these Terms where reasonably necessary.

Changes apply prospectively unless applicable law permits otherwise.

The latest version will be published on shopgossamerx.shop.

Changes will not retrospectively remove rights already acquired by customers.

25. Severability

If part of these Terms is held invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

26. No Waiver

Failure to enforce a provision immediately does not necessarily constitute a permanent waiver of that provision.

27. Governing Law and Consumer Jurisdiction

These Terms are governed by applicable law.

Nothing in these Terms deprives a UK consumer of mandatory protections available under the laws applicable to them or of access to courts having jurisdiction under applicable consumer law.

28. Contact

Questions regarding these Terms may be sent to:

shopgossamerx.shop
Email: info@shopgossamerx.shop